Who is responsible for managing my information?
This website is owned by:
Interpack Ltd
North Florida Road, Haydock Industrial Estate, Haydock, WA11 9TP United Kingdom
(“Interpack Ltd”, “we” or “us”).
This is our Privacy Notice and it explains how we collect, use, share and protect your personal data.
We are responsible for the collection and proper management of any personal information you give to us. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.
What information do we collect?
We collect information for the purpose of:- fulfilling contractual orders; to obtain the best quotes and suppliers to meet our customers’ needs; to liaise with potential customers about products that may be of interest to them; to effectively maintain and service our equipment, websites and machines; to meet legal, financial, HSE and other regulatory obligations; to support effective recruitment and to ensure employee needs are met.
The information we collect and hold is likely to include your name, contact details, information about your organisation and any additional information we may need to help meet your specific requirements.
We also collect website usage information and do this using “cookies”. For further information about cookies and how we use them please see our Cookie Policy.
How do we use your information?
The information you provide may be used in a number of ways, for example:
On what legal basis will we process your information?
We will always process your personal information on lawful grounds and in particular on the grounds set out below:-
Performance of a Contract/Service
We will use your personal information to allow us to provide you with products you have ordered.
This information is likely to include your name, contact details and payment details, information about your business and any additional information we may need to help meet your specific requirements.
If you do not provide us with the information set out in this paragraph, then we may not be able to provide you with products and/or services.
Legitimate Interest
We may use your name and contact details to tell you about our own products, services or events which we think may be of interest to you. You can ask us to stop doing so at any time by emailing interpack.ecom@iplglobal.com.
We may share your email address with Google and/or Facebook (acting as data processors) for them to use on our behalf in connection with the creation of marketing and promotion for us.
They may use this to serve targeted advertising/content to you via their platform. You can control what advertisements you receive via the privacy settings on the relevant platform.
Google and Facebook may also use socio-demographic information about you to identify other people like you with similar interests, to present our marketing to. This socio-demographic information is not used for any other purpose nor shared with any other party. No information about other individuals identified from these networks is shared with us at any time.
We may use some of your personal information for statistical purposes when we evaluate our range of services.
In the event that we buy or sell any business and/or assets we may disclose your personal data to the prospective buyer or seller of the business and/or assets.
The above are done on the basis that they are in the legitimate interest of Interpack Ltd.
Consent
We may ask your consent to share your name and contact details with selected third parties so that they can tell you about their products and services. In particular we may share your information with our other Group Companies within IPL Group.
If you agree, we may also pass on your information, in certain cases, for the purposes of conducting a credit check.
You can withdraw your consent at any time by emailing interpack.ecom@iplglobal.com
Legal Obligation
We may also use and disclose your personal data to the extent that we are required to do so by law or regulation, for compliance purposes, by a law enforcement or taxation agency or for crime prevention purposes.
Who will you share my information with?
In order to provide you with the products and services that we supply we may share your information with:
We may also disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.
How do you manage my information?
We may from time to time appoint third party service providers, to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in countries overseas including the USA.
We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed and in compliance with applicable privacy laws.
If we transfer your personal data to service providers outside the European Economic Area then we will always use a lawful method to do so. In the case of transfers to the USA this may be either the “Privacy Shield” Programme or an agreement in a form approved by the European Commission. In the case of transfers to other countries outside the European Economic Area then this will be an agreement in a form approved by the European Commission.
You may ask for details on transfers outside of the European Economic Area by our Group HR Manager.
Updating Your Details?
If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please send an email to interpack.ecom@iplglobal.com or contact us at Interpack Ltd, North Florida Road, Haydock Industrial Estate WA11 9TP.
Alternatively you can call on 01942 726 986.
How long will we hold your information for?
We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner. For further information on this please see our retention policies on our website.
Your rights
You have the right to ask us at any time:-
Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision.
We do not use your personal data for the purpose of profiling.
Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent
If you wish to exercise any of these rights or wish to object to our use of your personal information, please write to us at the address given below.
Data Protection Co-ordinator
Interpack Ltd
North Florida Road
Haydock Industrial Estate
Haydock
WA11 9TP
Or by email to: interpack.ecom@iplglobal.com
Does the notice apply to linked websites?
Our websites may contain links to other websites. This privacy notice only applies to the website of Interpack Ltd, when you link to other websites you should read their own privacy policies.
How do we update this privacy notice?
We keep our privacy notice under regular review and we will place any updates on our webpage.
Who can I contact if I have queries about this privacy notice?
You can also contact us directly if you have any questions about our privacy notice or information we hold about you.
Please write to us at the address given below.
Data Protection Co-ordinator
North Florida Road
Haydock Industrial Estate
Haydock
WA11 9TP
Or by email to: interpack.ecom@iplglobal.com
Or call on 01942 726 986.
If you are dissatisfied with our handling of any complaint you also have the right to raise concerns with The UK Information Commissioner: https://ico.org.uk
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at customer.care@evengreener.com, via a contact form or by mail using the details provided below:
Interpack Ltd, North Florida Road, Haydock Industrial Estate, Haydock, Merseyside, WA119TP
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information Purpose of collection:
to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection:
Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Personal Information collected:
version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order information
Purpose of collection:
To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Customer support information
Purpose of collection: If you contact our customer services department with a query or a complaint, we will process your personal data in order to resolve your query or complaint.
Source of collection: collected from you.
Disclosure for a business purpose: we use Gorgias Helpdesk to provide customer support.
Personal Information collected: contact details, your online correspondence with our Customer Care team.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your consent;
The performance of the contract between you and the Site;
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Your rights
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority (https://ico.org.uk/global/contact-us/), or our supervisory authority.
